Digital Content Associate - SGX - Chennai
About the Category: Books
About the ORG:
The Kindle Selection Growth and Experience (SGX) operations manage processes to reduce not-onsite selection, remove conversion barriers, own conversion and services. The SGX Ops team helps kick-start and then increase the Flywheel Momentum in a marketplace by building knowledge / expertise to convert titles in different languages from different input file formats to e-book versions thereby changing the economics / cost, quality and speed of conversions. We manage variability/scale in a marketplace by partnering with 3rd Party vendors and in-house capacities to build agility and flexibility, thereby constantly optimizing our operations and making kindle a platform of reading choice and experience for our customers
Job Description:
The primary responsibility of the role is to perform analysis, quality checks on digital content of the book and to identify errors as well as validating errors reported by various systems and customers.
Roles and Responsibilities:
The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools.
Should continuously adapt to and learn the new features of various tools and systems and improve on acumen to identify and report the errors, has to follow SOP to catch errors in the content.
Should perform content quality checks to qualify the customer experience for content viewing and Kindle device usage, will need to use software tools for quality audit, content editing and data capture.
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
Should be a team player and come up with ideas to improve the editing/QA process.
The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
The employee will be an individual contributor for this role.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
Basic Qualifications
Education Qualification: Basic Graduation Degree
Work Experience: 0-2 Years
Ability to handle and interpret large sets of data
Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
Self-starter, good team player
Strong attention to detail in editing content and deep dive and identify root causes of issues
Good at problem solving, data analysis and troubleshooting issues related to content editing
Good interpersonal skills to manage ongoing relationships with software team and inter operations teams
Working knowledge of XML standards would be an added advantage
Knowledge of or experience in Publishing industry is a big plus
Additional Information:
Domestic Relocation Provided: NO
Shifts:General shift (8 am - 5 pm IST)
Weekly Off: Weekend off, but should be flexible to work on Saturdays depending on business needs.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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